FAQ
1. What type of jackets does Maoripride manufacture and sell?
At Maoripride, we specialize in creating high-quality jackets that balance style, comfort, and durability. Our collection offers a variety of jackets for all occasions, ensuring that every customer finds the perfect jacket, whether for casual wear or outdoor adventures.
2. What sizes do you offer?
We provide a wide range of sizes to suit different body types. Please refer to the size chart on each product page for specific measurements. If you're unsure about sizing, our customer support team is happy to assist you in selecting the best fit.
3. How do I care for my Maoripride jacket?
Each jacket includes specific care instructions on the label. For general guidance, you can visit our Care & Instructions page to ensure your jacket remains in excellent condition.
4. What payment methods are accepted?
We accept a variety of secure payment options, including:
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Digital Wallets (Apple Pay, Google Pay)
For more information, visit our Payment Policy page.
5. Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States and the United Arab Emirates. For more information, please refer to our Shipping Policy.
6. How long does delivery take?
Delivery times vary based on your location:
United States & United Arab Emirates: Delivery takes 7 to 15 business days (Monday to Friday) after your order has been processed. For more detailed information, please visit our Shipping Policy page.
7. How do I track my order?
Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to track your package. You can follow the real-time delivery status on our tracking page.
8. What is your return and refund policy?
If you are not completely satisfied with your purchase, we offer a 30-day return policy from the delivery date. The item must be in new, unused condition with all original tags attached. Refunds will be processed once the returned items are received and inspected. For more details, visit our Return & Refund Policy page.
9. Can I exchange my jacket for a different size or color?
Yes, we offer exchanges for different sizes, colors, or styles. To request an exchange, please contact customer support within 30 days of receiving your jacket. Items must be in their original condition. Learn more on ourReturn & Refund Polic page.
10. How do I initiate a return or exchange?
To start the return or exchange process, please contact our customer support team at support@maoripride.com with your order number and request details. We will guide you through the next steps and provide a return shipping address and label (if applicable).
11. Do I have to pay for return shipping?
Return shipping is the customer's responsibility unless the item was damaged, defective, or incorrect upon arrival. In such cases, Maoripride will cover the return shipping costs. More details are available on our Return & Refund Policy page.
12. What if I receive a damaged or defective item?
If you receive a damaged or defective jacket, please contact us within 7 days of delivery. We will cover the return shipping and offer a replacement or full refund, depending on your preference. Please see our Return & Refund Policy for more information.
13. Can I modify or cancel my order after placing it?
We begin processing orders quickly, so modifications or cancellations are only possible within 24 hours after your order is placed. Please contact our customer service as soon as possible if you need to make changes.
14.Do you ship internationally?
Currently, we offer free shipping to the United States and the United Arab Emirates. At this time, we do not ship to other international destinations. For more details, visit our Shipping Policy.
15. How do I contact Maoripride customer support?
If you have any questions or need assistance with your order, feel free to reach out to us at support@maoripride.com.